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Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Note: Refund does not apply on COD orders outside the UAE. Credit Note will be issued instead. No VAT and customs duty charge will be refunded either.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Gift cards are exempted from being returned.

Refunds
If you are dissatisfied with your order for any reason, you can return your unused items for a refund or exchange. Refunds for items returned within 30 days of the purchase date will be credited in the full amount minus the shipping charge. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 3 to 4 Weeks.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ownthelooks.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

To return your product, you must contact info@ownthelooks.com for the shipping address. We do not accept items after 30 days of purchase. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of  shipping will be deducted from your refund. If you made your original purchase using the payment method, Cash on Delivery charge will be deducted. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item or that it will not be damaged while being shipped.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ownthelooks.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

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2Cash on Delivery
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HOW TO RETURN or Exchange YOUR ORDER